The earlier you book, the better the prices – early birds are rewarded at the Alpenhof Filzmoos. Another advantage is the wider selection of rooms and dates – especially around holidays and school breaks. If you're flexible, you might also get lucky at short notice. Generally speaking, it's best to book popular dates early 😊

When you book directly through our website, you have a direct line to the hotel – without any intermediaries. This often allows us to offer the best available prices. It also makes it easy to resolve any questions or requests. When comparing prices on other platforms, please pay close attention; the prices on our website include our Half Board Plus package with many additional services. Of course, a room including breakfast is cheaper. If you have any questions, please ask us, and we'll gladly clarify or adjust our price – best price guarantee.

After booking, you will receive a written confirmation with all the details. There you will find the dates, room category, price, and other important information at a glance. It's best to quickly check everything, especially the dates – then you can relax and look forward to your holiday.

Yes, a deposit is required after booking to secure your reservation. This provides security for both parties – more detailed information will be displayed during the booking process.

Yes, you can of course call or write to us directly. Some people prefer to clarify any questions in person – that's perfectly fine. This way we can also provide individual advice. 😊

Yes, of course, vouchers can be redeemed with us – you'll receive the exact details along with the voucher. It's important that you provide us with the voucher information, such as the code, etc., directly when making your inquiry or booking.

Feel free to let us know your preferences, such as a specific floor, a particular room number, or rooms next to each other. We'll note your requests, and for more general requests like a specific floor, we'll usually be able to accommodate them. We can't guarantee specific room numbers, but we'll do our best to fulfill our guests' wishes. 😊